Lexus Of Cerritos: Cerritos Lexus Dealer

Julie

5/5

I had a wonderful experience buying my car from Lexus of Cerritos. I worked with fleet Manager, Paul Kim, he made the whole process extremely smooth and easy, and fast. Also he went over all the features of my new car with me. Thank you so much Paul Kim. I highly recommend b uying a car from this dealership it couldn't have been any easier. Go see Paul Kim! 모든 과정을 한국어로 친절하게 진행해 주신 폴킴씨를 추천합니다. ...Read More

Ravi Bhatt

5/5

I had an excellent experience buying my Lexus IS 250C from Lexus of Cerritos. I worked with Regie who made sure all my concerns were taken care of and I had an extremely smooth process. I would highly recommend this for buying a car or any kind of maintenance! A+

Noemi Munoz

1/5

Take your time doing your research. For a luxury car and first time buyer, you would expect them to disclose there’s no way to open the trunk from the inside or even on the key fob! (UX 2023 model) Something so necessary should be told at the point of sale. Even the manual that comes with the car says it should! Don’t make the same mistake I did. Update: I called the number provided in the response to this review and asked to speak to the GM. Been two weeks no call back, no response to emails. Once you drive off the lot with the car, they don’t care! ...Read More

Christopher Hernandez

5/5

Had been in contact with Roy Lee, I shared my interest in the Lexus IS350 F sport and a week later I took the car of my dreams home. Roy was amazing, his advocacy and efforts to get me the best deal were evident throughout this process. The process was smooth and easy, I’d recommend this dealership and Roy Lee. Thank you Roy! ...Read More

Elizabeth Kilpatrick

5/5

I purchased a 2023 Kia Soul from Lexus of Cerritos a few weeks ago and they were so fantastic. Chris Li was amazing. Super responsive but not a hard seller which I hate. The finance team was also wonderful. 10 out of 10 recommend!

Carlos Argueta

1/5

OK, straight to the point, Lexus is a known product and Toyota is a trusted name. Basically, the product sells itself. With that said, I purchased a used vehicle, and from the beginning, as I walked through the doors it was not a welcoming one, 6 hour total time ) since I wa s not purchasing an expensive vehicle.. one would think that a customer is a customer but that’s not the case. My purchasing experience with my used car was “do you want it or not?” the car had only one key fob and regardless, how I asked it was a simple do you want it or not? interest rate was astronomical ! ( i have 780 score) thank God, Lexus Financial, saw my perfect credit score and corrected it. I purchased it with the mentality of just paying it off, so it didn’t matter. The product sells itself. Number two on my way home the TPMS sensor tripped. With less than 100 miles into it I called my sales associate to see if there’s anything they can do for me and the response was the same in a polite way you’re on your own and do you want it or not. so again the product itself after replacing a $300 key fob and $600 in TPMS sensors I decided to get the car inspected. I notice the air filter and the cabin filter were disgustingly filthy all of which was stated that they were replaced. I went with them because they are a big dealership, and my expectation were high. I paid more for this vehicle than what market bears for that fact, however, It does not give you peace of mind that when a dealer says they did something and it’s not done, you are naturally prone to wonder what else didn’t they do. luckily I had the car, fully inspected and other than these mishaps and $1000 in parts I believe I came out ahead again because the products sold itself. Would I recommend this dealer as a trustworthy dealer that does what they say and stands behind their product, NO . At least this was my take. would I buy another Lexus yes but not from these guys do your research and make sure that what you buy is what you want if you do wind up at this dealership. once you make it home, you’re on your own. ...Read More

Kelly Gilmore

5/5

Last week my car was totaled in an accident and I had to begin the search for a replacement. Jordan at Lexus of Cerritos made this process so positive and stress-free. Jordan was professional, personable and not your typical “used car salesman” - other dealerships the s alespeople were hovering like sharks and trying to figure out if I was worth their time. Jordan understood I was looking for a replacement car with several unknowns- insurance payout, timeline, etc… but he took the time to test drive with me and keep in touch over next couple days once I knew my car was totaled. I love the dealerships “no haggle” pricing on used cars- I saw the same car across the street for much more. I was dreading the “negotiations” process. I am loving my 2020 Hyundai Tucson and I highly recommend Lexus of Cerritos! ...Read More

Charmae Acosta

5/5

Not so sure, but is this the only Lexus dealership that doesn’t have a courtesy vehicle for service? I have gone to few Lexus dealerships and they do provide a courtesy vehicle as long as you make an appointment with them in advance. This dealership is so close to were I m oved in but probably won’t use their service because of this. It just sucks😏 Additional: I called the dealership today because on their response, I should call and talk to GM, but when I called, the guy told me I can’t speak with a GM through the phone and GM can’t speak to me. Crazy! Why would they ask me to speak with a GM if they would say I can’t speak with them🙄 Update: Thanks to Leo, he exceeded my expectation. He explained to me everything I needed for my 3rd maintenance. He’s so nice and kept me updated on the process. Answered all my questions the best he can. The only reason I’ll be coming back to this dealership is because of him! 🙏🏼🙏🏼🙏🏼 ...Read More