Mckenna Motors Cerritos: Cerritos Volkswagen Dealer

Nas Sol

5/5

I had a good experience with McKenna today which you normally don’t get from a dealership. Spencer was informative and kept me updated with the service that I had come in for. I see myself returning here again.

Joe Mulgado

5/5

I had a great experience at McKenna VW in Cerritos. Everyone was very friendly. Besides dealing with the tedious process that is purchasing a new vehicle, such as endless signatures, the overwhelming amount of numbers, “paperwork” digital in this case; I didn’t mind i t. I also love how my contract documents, and other signed documents are on a USB card. Very eco conscious, and efficient. Alex A., the salesman who helped me with my purchase, offered to take photos of me with my new car with the giant decorative gift bow on it. I was very appreciative of that. I would’ve completely forgotten to take photos until Alex A. mentioned photos! Thanks again. 🙏🏻 ...Read More

Ali Hamidnia

5/5

Today, I had one of the most amazing experiences with a car dealership in the USA in the past 12 years. I called this dealership and had the pleasure of speaking with Mr. Mark (extension 7804) in the parts department. I explained my situation, and he patiently and profession ally searched through more than six different parts for me in the system, guiding me through each one. Prior to this phone conversation, I was frustrated with VW, but Mark's dedication to customer service convinced me to proudly remain a VW client. Thank you so much, Mark! ...Read More

Cassandra Hudson

5/5

Tyler once again did a wonderful job as my service representative. I received the service I requested and it was timely. I also appreciated that when I returned the following day because of a light that came on after my service, another representative came out from his offic e to assist me because Tyler was not there and the other representative was working with other clients. I am grateful to him also. ...Read More

Fred Lopez

5/5

The service advisor (I think his name was Spencer) had outstanding people skills and his attention to customer service was spot on. He even waited outside with me while my Uber driver arrived. Well done.

Bradley Rohr

1/5

Update to my initial review which is below. I was contacted by Shane and assured that the experience I had was not the norm and could I please bring my car back and that he would be sure to come over to meet me. I arranged for a return, dropped off the car at 9:30 for a re- alignment and a cleaning… I mentioned to the attendant that I had an appointment with Shane. Nothing was done to get him or have him meet with me. At 4:30 I had not heard anything so I texted and they said it would be ready by 5 and that I could pick it up before 5:30. I got there at 5:05 and the attendant said she would have them bring it around, that they would want to test drive it with me (something that was never mentioned but appreciated). I waited until 5:20 and finally went back and asked her what was going on. She said she was just printing the paperwork (really). I then heard her tell someone to get the car over to the washing bay and a couple minutes later saw my car drive by. The car wasn’t ready, she lied about it and was making me wait past their closing time to get the car that was supposed to be ready by 5. I went over and asked her what was going on and called her out on the fact that it was just now being washed. It took another 10 minutes for me to get my car… Unfortunately everything was bungled from the beginning and my return service just shows that they do not have quality service, honest employees, and that they have total lack of regard for the customer. McKenna Volkswagen has only proven themselves as a subpar business sorry, Shane, but service and staff receive an F. The service received was, unfortunately, very poor. The customer service agent was fine, but as it was raining she said we did t need to do the wash but I said that if they could at least vacuum and wipe the interior, that would be great, it wasn't done at all. I also asked to have my wiper blades changed, thinking that $20-30 would cover a great set of blades. I was charged 9over 80 dollars and I am not even sure that they were changed, the new blades are horrible, if they are new, they are the cheapest blades on the market and they skip, leave streaks and I am going to have to pay to get new blades that actually work. Finally, I go to pay and am just about to swipe my card when I see on the screen that. 3% fee will be imposed for using credit. I'm paying you over $800 for a car service that uses substandard parts and you expect me to pay your credit card processing fees? I'm sorry but that is the final thing that ensures that I will never be back to McKenna auto. I am planning on purchasing a new car this year but know for sure that it will not be from McKenna. ...Read More

Allah Bey

1/5

Come on McKenna, your service department representative was unprofessional failed to properly book a called in appointment. She didn’t confirm the appointment by either text/email. Parts department doesn’t conduct quality inspections on parts before handling over to cust omers. Part was damage and or used apparently. Recommend: I don’t recommend this location base on previous reviews I should have taken note. Thank you for wasting my time and effort. Have a wonderful day. ...Read More

Matthew Epstein

5/5

By far the best experience I have had when leading a car. Both Raquel and Darrell did amazing and got me in and out extremely quick! Will definitely be going back for future cars