Penske Buick GMC Of Cerritos: Cerritos Buick Dealer

Kaiesha Johnson

1/5

Very disappointed! I made an appointment and called the day BEFORE the appointment, to make sure of the pricing of the services I needed, and confirm that I would be able to receive services (on a Saturday) prior to them approving the service claim. As the maintenance packag e provider is only open Monday- Friday. The woman who I spoke with confirmed EVERYTHING was good and confirmed, for my appointment! She stated that I could have the services performed on Saturday, and they would worry about the billing on the following Monday, since I had my information and proof of an active service account. Of course, I arrive at 7:00am, for my scheduled appointment, and I'm told 1) the services I requested were $30 more than what I was quoted over the phone, and 2) the service claim would need to be approved prior to the service, since the provider is closed on weekends! I was told that the schedulers who answer the phone don't know anything! Then why confirm things you don't know!? Why not have me speak with someone who does know!? Or better yet, just say you're not sure! I could have had the claim approved on Friday, when I called to ask about the service claim process. Someone could have requested approval of the claim prior to my appointment. Time and effort wasted! I was attempting to have my vehicle serviced here, because it's closer to my home. However, I'll now just go to the dealership where I purchased my vehicle. Dealing with these misinformed people was a total waste of my time! ...Read More

Mike M

5/5

My salesman, Anthony Aguilar, did a fantastic job for me. He was attentive, communicative and very professional throughout the whole process. He helped me get the exact truck I was searching for at a really good price. Top notch customer service, I highly recommend Anthony a nd Penske GMC Cerritos! ...Read More

Cece

5/5

Thank you, Anthony Aguilar for such a professional & wonderful car buying experience. You truly made the best car buying experience I have ever had. He was so knowledgeable of the 2024 Buick Encore Gx and made the process so easy. I would definitely recommend you to family o r friends. I wish you so much success in your career. I hope you are recognized for your client care. Thank you so much😃 Crystal L ...Read More

Vladimir Coho

1/5

Purchased a used car from these folks. It is a used car with relatively low mileage (61K miles) but it needed $6,300 in repairs, which is excessive for a vehicle that only cost $15K. The dealer could have disclosed the need for repairs, as they were all quickly discovered in my post-purchase garage inspection. I don't feel good about this transaction because of the lack of transparency and the very large repair bill. ...Read More

Edgar Cruz

1/5

Keep away from this place if you need maintenance for your Truck! Whoever drove my truck hit both sides of my front bumper, it had some rubber marks. Now I had a flat tire showing on my screen and took it to the tire place they tell me the dealer when they rotated it should have done their job and change sensors as well. This place doesn’t deserve my business. Be aware they don’t care don’t find out the hard way. The manager replied, I call back left a message and still haven’t heard back. They just want to show like they care in reality poor service from top to bottom . I wouldn’t go back not even to get it wash. ...Read More

Alen Beygelman

5/5

Leased two cars from this dealership. The salesman Anthony is the man. He gave us 2 awesome deals for me and my wife. No other Buick dealerships came close. I definitely recommend this dealership if you are looking for a solid deal. I personally will come straight back to An thony once our leases are up ...Read More

Anais Martinez

5/5

Jose Solis, Darren and German were excellent people to work with! Jose was very dedicated to making sure we got exactly what we wanted and stayed until we were completely finished. Darren followed up with us and gave us lots of options as to what we were looking for. German was very nice and made sure to explain every package so that we don’t leave without a doubt in our mind. It was just a great experience. ...Read More

Angel Guevara

1/5

03-22-24 Im never one to complain about anything this is my first ever time I've been driven to write a bad review I typically just have the “it is what it is oh well that’s life “ attitude but this it just over all a HORRIBLE Experience! I can’t tell if it was a lac k of communication within the work place or a lack of proper management or a Lack of knowledge through the associate I dealt with or all of them but as of now avoid CAMILLE SOTO. I contacted to view a vehicle on Tuesday and was going to see the vehicle the same day and purchase it the same day. Upon being on my way ( I live an hour and a half away ) I go to show the listing to my passenger in my car and noticed it was unlisted so I called the dealership and was told the vehicle was no longer on site or available and I for some reason wasn’t told even though I had an APPOINTMENT. I was then told the vehicle would be available Friday and within that time I 1. Submitted credit. 2. Gave trade in information 3. Was provided with an itemized breakdown of my cost for the vehicle. And I had made it clear thought I DID NOT have to test drive the vehicle I simply needed to know if I was approved to finance or if not so I can need to pay cash. The sales person CAMILLE contacts me Friday afternoon saying the vehicle is available and I drop literally everything I was doing to go immediately and 10 minutes away from the dealer I receive a message saying the car was being looked at and sold without being me being told prior to making the drive of which I made clear to the CAMILLE I lived far and the time commitment would but okay if I was 100% getting the vehicle but had it sold from under me. Upon arrival they didn’t seem to care and told me they could not hold used vehicles per their policy but I have text messages from CAMILLE saying they could contract the car sight unseen without me being there so in the end she ran my credit sold the car and wasted my time while the whole time giving me the impression I would be getting the vehicle even saying “you should be good to go we just need to see the trade in in person”. All in all AVOID CAMILLE credit got ran, time got wasted, no apology was given I was just straight led on up until 10 minutes before I got to the dealer and I have text to support everything.upon taking to the GM (Matt stein) he mentioned the mustang was maybe dropped off at around 11am but I also wasn’t told until 2:20pm that the “mustang would be there within the hour” so there’s also a 3 hour time gap between when the associate told me the vehicle would be there and when the GM said it arrived. If that was the case I would’ve dropped everything I was doing sooner. I was also having to double text my associate for updates on the vehicle just seems as if I was treated poorly when their Moto seems to be customer satisfaction doesn’t make sense why they would have me run my credit, give me an itemization, ask for trade in information and tell me to come in just to sell the vehicle especially when I wasn’t told used vehicles can’t be held ( doesn’t say used vehicles can’t be held when you go to reserve a vehicle online. If you go on any used vehicle on their website under it it will literally say “RESERVE NOW”. That’s heavy misdirection/Misrepresentaion. ...Read More